Terms & Conditions

RATES & PRICES

1.1 - All rates are quoted in Malaysia Ringgit (MYR/RM), unless stated or agreed  otherwise. 

1.2 - All rate(s) and price(s) quoted and/or published is/are subject to be reviewed and amended immediately without prior notice in line with the amendment made by the providers, such as but not limited to Hoteliers, Ground Operators and others.

BOOKING PROCEDURES - ADVANCED BOOKING

2.1.1 - Inquiries and reservation must be in writing and should be made through our office in Malaysia.

2.1.2 - DEPOSIT: A 50% of the total package amount is required upon confirmation of reservation in booking. 

2.1.3 - BALANCE: 21 days in full settlement of payment is requiring before date of arrival/departure.

2.1.4 - Failure of full settlement in payment is subject to cancellation without prior notice. 

2.1.5 - LATE BOOKING: Subject to availability of accommodation, transportation and ground tour and following with full settlement of payment before check in/arrival. 

Failure of full settlement of payment considered as no booking made. 

2.1.6 - EARLY BIRD PACKAGES: Deposit and / or full payment are NON-REFUNDABLE 

2.1.7 - NO SHOW CASES: Deposit and / or full payment are NON-REFUNDABLE 

BOOKING PROCEDURE - URGENT BOOKING 

2.2.1 - Inquiries and reservation must be in writing and should be made through our office in  Malaysia 

2.2.2 - For bookings made between 21 days to 1 day before departure or arrival. 

2.2.3 - Applicable for Low, Shoulder, Peak, Super Peak Season and All Major Events in Malaysia. 

2.2.4 - Full payment is required upon booking confirmation and NON-REFUNDABLE after payment made. 

DETAILS OF SERVICE REQUIREMENTS 

In order to handle of your reservation efficiently, please provide details as following:

3.1 - Date of arrival and departures & flights details. 

3.2 - Number of people. 

3.3 - Passport & Visa copy (For International Traveler Only). 

3.4 - Number of room and room type.

3.5 - Full name of guest and age of children (if any).

3.6 - Sightseeing / transfer and language requirement 

OUR SERVICE FEE AGENCY COLLECTION FEE 

4.1 - RM 15.00 - RM 30.00 per person For FIT Malaysian Residence 

GOOD AND SERVICE TAX (GST)  6%

4.2 - 6%  per person for FIT - ASEAN Country Traveller 

4.3 - 6 % per person for FIT International Traveller 

Service fee to be collecting upon booking confirmed by issuing and processing for FIT or GIT Confirmation Form for pax/s reference. 

 

FAMILY POLICY 

Unless specified in the tariff, a child under the age of 12 years occupying the same room as his/her parents and using existing bedding is usually accommodation free of charge, except where a child supplement or extra bed and mattress is stated. In the case of tours and excursions, child rate apply at 85 - 75% from adults package rates for tour inclusive of accommodation, tour and meals. The child rate is based on the child sharing a rooms with two (2) adults. An extra bed will be provided for the child. Child rate without extra bed or mattress will be charge as 50% less from adults rates with inclusions of package offers. An infant is defined as an individual up to 2 years of age. Rate for infant is as Free Of Charge unless service of flight as insurance of infant. 

HOTEL & LUGGAGE 

5.1 - Rooms are assigned by the hotels and resorts are based on ROH (run of house) unless otherwise indicated of booking made. 

5.2 - To present PRTE . original hotel or e-hotel voucher upon check in. 

5.3 - Standard Check In Time: 1400 - 1500 hours

Standard Check Out Time: 1200 hours 

5.4 - Early Check In: Subject to hotels and resorts room availability otherwise consider as one day use charge.  Late Check Out: Subject to hotels and resorts management approval upon request. 

LUGGAGE 

As a general rules, only one luggage and one hand-carry allow for each person guest/s. we reserve the right to collect additional cost directly from the client's for transportation services incurred for excess luggage. 

MODE OF PAYMENT 

6.1 - Cash terms. 

6.2 - Online banking. 

6.3 - Company's Cheque (For Malaysia Corporate Account & Local Residence Only). 

6.4 - Credit Card - VISA, Master, Amex Card and all major card. 

6.5 - Telegraphic Transfer (TT) or Bank Draft - Banking fee charge to be borne by pax/s 

6.6 - Online Credit Card (Subject to 3% banking fee surcharge) - VISA, Master & Amex. 

NOTE: We do not except personal current cheque for payment for all package price. 

PAYMENT CAN BE MADE TO 

MALAYSIA

Account Name :      PROVEN RELIANCE TRAVEL & EDUCARE SDN BHD

 Account Number :  564342002017

Bank Payable :       MALAYAN BANKING BERHAD 

Bank Address :       Medan Tuanku Branch

                               Jalan Tunku Abd Rahman

                               50300 Wilayah Persekutuan, Kuala Lumpur, MALAYSIA  

 Bank Swift Code :  MBBEMYKL 

 INDONESIA

 Account Name : ABD RASHID BIN JANI

 Account Number : (013) 004108821928

Bank Payable :  PERMATA BANK 

Bank Address :   BATAM  Branch

 

CANCELLATION CHARGES & REFUNDS 

We must be notified in writing of any cancellation by fax or electronic mail direct to us and cancellation charges will be levied as following.

7.1 - Between 180 days ot 120 days: 25% from total package price. 

7.2 - Between 119 days to 22 days: 30% from total package price. 

7.3 - Between 21 days to 14 days: 50% from total package price.

7.4 - Between 13 days to 10 days: 80% from total package price.

7.5 - Between 9 days and NO SHOW: 100% from total package price

7.6 - NO Show Cases: NON-REFUNDABLE on full package price paid for any no show case.

7.7 - Claims on refund will be paid after 90 days from the date of cancellation made.

TOUR CANCELLATION & DISCLAIMS LIABILITY 

Before or after start of tour, no refund in full or in part will be given for services included in the program that are not utilized. For certain low seasons on promotional periods or Early Bird Packages, we gave  the right to change, amend or re schedule the program based on our hotel contractual rates between ground agent or hotel and resort. 

EXCLUDED IN TOUR PACKAGE 

8.1 - Flight tickets, airport tax, land transfer for not stated in travel itinerary, porter fee, hotels and local Tour Guide - unless stated 

8.2 - Food & Beverages not stated, entrance fee not stated, telephone and cable, travel insurance, excess baggage fees and items not stated in travel itinerary or package price unless stated 

LIABILITY & RESPONSIBILITIES 

We act as agents for transportation companies, hotels, car rentals and all other contractors/suppliers and finalizes all arrangements upon the expressed conditions that it shall not be liable for any injury, damage, loss, accident, disaster or inadvertent errors in booking, delays generally or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or aircraft or through the acts of defaults, of any company or person engaged in conveying or accommodating passengers or in the carrying out of arrangements of the ground content, tours or otherwise in connection with its operations. To protect you and our company , we require all guest/s to be adequately insured against the above mentioned liabilities.. 

We . will not be responsible for any additional expenses incurred by the guest/s as a result of the foregoing causes over which it has no control, such as war, civil disturbance, fire, floods, unusually severe weather, acts of God or Government, broken machinery or equipment required as part of guest/s. Itinerary, or unavoidable events that caused the clients and itinerary unenforceable. Any charges levied by hotels, airlines or other suppliers must be borne by the pax/s.

We . reserves the right to alter the itineraries and/or substitute services with or without prior notice as a result of circumstances beyond our control or if it is deemed to be in the best interests of all parties concerned. We. reserves the right to alter, amend, delete or add any provisions in this general terms and conditions without prior notice. Act of commitments such as but not limited to; deposit payment, full settlement and others, is an act of acceptance to the respective General Terms & Conditions as well as the price quoted and/or published via on-line & off-line medium be it in written and/or verbal. 

 

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